Shipment status is checked by the waybill number issued when the cargo is accepted. The number shows which stage the cargo has reached: accepted for shipping, in transit, arrived at the destination city, out for delivery or delivered. Regular clients have access to a personal account with shipment history and active shipments. A dedicated manager notifies when cargo arrives, after which the handover time is agreed.
Key facts
- Status is checked by the waybill number.
- Statuses reflect route stages rather than every moment of movement.
- A personal account is available to regular clients.
- A manager notifies on arrival in the destination city.
- The first three days of storage at the destination are not charged separately.
- Questions about a shipment can be asked around the clock.
How to check the cargo status
By waybill number. The main method: enter the number in the form on the site or give it to a manager. The number is issued when the cargo is accepted for shipping and appears on the shipping documents.
Through the personal account. Regular clients see all shipments at once, both active and completed. This is convenient when several batches are running in parallel.
Through a manager. For questions that go beyond status: agreeing a delivery time, changing an address, clarifying details with the consignee.
Through notifications. A manager reports when cargo arrives in the destination city, so there is no need to keep checking the status manually.
Shipment statuses and what they mean
Statuses show which stage of the route a shipment has reached. The main values with explanations are set out below.
| Status | What it means | What can be done at this stage |
|---|---|---|
| Accepted for shipping | Cargo received, waybill issued | Check the consignee details |
| In transit | The shipment is moving along the route | Warn the consignee of the expected date |
| Arrived at the destination city | Cargo is at the destination warehouse | Agree the delivery time |
| Out for delivery | The shipment is on its way to the address | Ensure the consignee is available |
| Delivered | Cargo handed over, request closed | Collect the closing documents |
| Held at the warehouse | The consignee has not yet accepted the cargo | Agree a new date or collection |
Statuses reflect stages, not the real time position of the truck. This matters for the shipper: if a status has not changed for several hours, it does not mean the cargo is standing still, only that it is moving within a long section of the route.
Why the status does not change immediately
Updates happen by stage. A status changes when cargo passes from one section of the route to the next: receiving, dispatch, arrival, handover to delivery. Between stages it stays the same.
Long sections take longer. Movement between cities is the longest part of a route, so the in transit status is held longer than the others.
International shipments. While clearing the border the status may stay unchanged until procedures are complete, even though the cargo is in fact moving.
Night time and weekends. Shipments move around the clock, but some statuses update during warehouse operations, which run to a schedule.
What the personal account offers
Who needs it. For one or two shipments a month, a waybill number and a call to the manager are enough. The account becomes useful when shipments run several times a week and keeping track of them in memory or in correspondence is awkward: statuses and history for every request then sit in one place.
Active shipments. A list of all live cargo with statuses: what is in transit, what has arrived, what is out for delivery.
Shipment history. Completed requests are stored with dates, which helps confirm delivery during reconciliation.
Shipping documents. Access to the transportation documents accounting needs.
How tracking helps day to day
During busy periods. When dozens of shipments run at once, calling a manager about each is inefficient. A status list immediately shows which ones need attention: those out for delivery need the consignee’s readiness checked, those held at the warehouse need a handover date agreed.
With client questions. Sellers and suppliers answer buyers from data rather than guessing at a delivery date, which reduces follow up explanations about inaccuracy.
What to do if the cargo is delayed
A sequence instead of guesswork. A delay rarely means cargo has gone missing: more often the shipment is inside a long stage or waiting to be received. Working through the steps in order saves time and shows whether this is a one off hiccup or a systematic problem with the shipping scheme.
Check the status. More often than not the shipment is moving within a long section, and the status updates on reaching the next stage.
Contact a manager. If the status has not changed for longer than usual, the manager will clarify where the cargo is and when the stage will change.
Warn the consignee. Telling them about a possible shift in advance is easier than explaining afterwards.
Analyze the cause. If delays repeat, the shipping scheme is worth changing rather than the carrier: the cut off time for handing over cargo, the dispatch format or the consignee receiving procedure.
- Have the waybill number ready when asking.
- Check that the consignee contacts are current.
- Clarify receiving hours and vehicle access at the address.
- Agree the delivery date in advance where needed.
- For regular shipments, request access to the account.
How to prepare for receiving
Why this is done in advance. Receiving is planned at the dispatch stage rather than when the arrival call comes: that is when the expected date is known. A prepared consignee accepts cargo on the first attempt, does not push the handover and does not use up the free storage days.
Name a contact person. Someone who will be on site at the time of delivery and can sign the documents.
Agree the receiving window. If the warehouse accepts goods only during limited hours, say so in advance.
Check unloading. Without a dock or staff, a loading crew is ordered together with the transportation.
Provide access. Whether the truck can enter the premises affects the handover time.
How shipment monitoring works
1. Getting the waybill number
The number is issued when cargo is accepted for shipping and appears on the shipping documents.
2. Checking the status
The number is entered in the form on the site or given to a manager. Regular clients see the status in their account.
3. Arrival notification
When cargo reaches the destination city, a manager reports it and agrees the delivery time.
4. Handover
The shipment is handed to the consignee or collected at the warehouse, after which the request is closed.
What tracking is for
Why it matters beyond curiosity. Tracking is not only about knowing where cargo is at a given moment: it is the data on which delivery promises to clients, warehouse receiving plans and settlement reconciliation are built. Without it those decisions rest on assumptions.
Planning delivery. Knowing the stage the cargo has reached allows timelines to be agreed with the consignee and receiving to be arranged in advance.
Working with clients. Sellers and suppliers can answer buyers from data rather than approximations.
Reconciling settlements. Shipment history confirms handover dates, which helps when working with documents.
Spotting repeated delays. If timelines slip systematically on one section, that is grounds to change the scheme.
Key features
- Status check by waybill number.
- Shipment statuses by route stage.
- Personal account with shipment history for regular clients.
- Notification of arrival in the destination city.
- Questions about shipments accepted around the clock.
- Up to three days of free storage at the destination.
Frequently asked questions
Where is the waybill number shown
The number is issued when cargo is accepted for shipping and appears on the waybill. If a courier arranged the dispatch at your address, the number is on your copy of the document. It can also be requested from a manager: the dispatch date, route and consignee are enough to find it.
Why does the status not change for a long time
A status updates when cargo moves from one stage of the route to the next, and long sections such as movement between cities take more time. If the status has not changed for longer than usual, it is worth contacting a manager: they will clarify where the shipment is and when the stage will change.
Can the consignee track the cargo
Yes, if they have the waybill number. The shipper can pass it on so the consignee checks the status independently. This is convenient when delivering to buyers or branches: they see when the cargo will arrive and prepare receiving in advance.
How do I know the cargo has arrived
When the shipment reaches the destination city a dedicated manager reports it, after which the delivery or warehouse release time is agreed. The status can also be checked by waybill number or in the personal account available to regular clients.
How do I get access to the account
The account is provided to clients with regular shipments: it shows current statuses for all requests, shipment history and transportation documents. Access can be requested from a manager, agreeing the list of employees and their permissions.
Can international shipments be tracked
Yes, status is available by waybill number on international routes as well. There is one specifics: while clearing the border the status may stay unchanged until procedures are complete, so the stage looks longer even though the cargo is in fact moving.
Asking about a shipment
Have the waybill number ready to clarify the status. Contacts and the enquiry procedure are on the contacts page, shipping terms are described in shipping cargo across Kazakhstan, and the full list of lines is collected in logistics services.
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