Additional services in Almaty cover loading and unloading, packing and palletizing, truck rental and pickup from our warehouse. They can be ordered together with delivery or as a standalone service when cargo is moved by the client’s own transport. The scope is agreed before the vehicle is dispatched, because it determines both the time on site and the type of truck required. Services are available in Almaty and in cities where the company has representatives.
Key facts
- Loading crews for loading, unloading and moving cargo.
- Packing: corrugated boxes, crating, stretch wrap, palletizing.
- Truck rental matched to the shipper’s task.
- Pickup of cargo from the company warehouse in Almaty.
- Labeling pieces and preparing a batch for dispatch.
- Available with transportation or as a separate service.
What additional services include
Loading and unloading. A crew works at the shipper’s or consignee’s address: moving and positioning pieces, carrying cargo to an upper floor, loading and securing goods in the truck. The number of workers is matched to the weight and nature of the batch.
Packing and cargo preparation. Fragile and easily crushed items are packed rigidly: in corrugated boxes, crating or stretch wrap. Small piece goods are assembled on pallets, which speeds up loading and reduces the risk of damage during transshipment.
Truck rental. A vehicle is selected by the volume and nature of the cargo. Rental is used for one off transportation or when goods are moved between warehouses and sites within the city.
Pickup from the warehouse. Cargo can be collected from the company warehouse in Almaty using your own transport. This option is chosen when receiving a batch or when the shipper brings goods to the warehouse themselves.
Service list and when each is needed
Additional work is not always ordered: some shippers pack goods themselves and have their own staff. The need is driven by conditions at the address and the nature of the cargo. The main options are set out below.
| Service | What it includes | When it is needed |
|---|---|---|
| Loading crew | Loading, unloading, moving pieces, carrying to an upper floor | No dock or own staff at the address |
| Packing | Corrugated boxes, crating, stretch wrap, corner protection | Fragile, high value or easily crushed cargo |
| Palletizing | Assembling and securing small pieces on a pallet | Many small boxes in one batch |
| Labeling | Applying marks to the pieces of a batch | Several consignees or items in one shipment |
| Truck rental | Vehicle matched to the volume and nature of the cargo | One off movement within the city |
| Pickup from the warehouse | Collection of cargo by the client’s own transport | Own vehicle available or self collection preferred |
Packing and palletizing are most often needed for LTL shipments: the cargo passes through transshipment at the warehouse, and unprepared pieces are damaged exactly there. A loading crew is required where there is no dock: unloading a large batch by hand takes time, and without a crew the truck stands idle. Labeling matters when one shipment carries items for different consignees, because without it sorting at the warehouse takes longer.
What affects the scope of work
Several factors matter before booking. The scope depends not only on the weight of the batch but on conditions at the site: the floor, the presence of an elevator and the distance from the truck to the unloading point.
| Parameter | How it affects the work | What to clarify in advance |
|---|---|---|
| Weight and number of pieces | Determines the number of workers and the time required | A list of pieces with weights |
| Loading dock | Without a dock unloading is done by hand | Conditions at the shipper and the consignee |
| Floor and elevator | Carrying without an elevator increases working time | Floor and freight elevator availability |
| Nature of the cargo | Fragile items require packing and careful loading | Type of goods and current packaging |
| Vehicle access | A narrow passage changes the carrying distance | Whether the truck can approach |
In practice the scope of work is most often underestimated at the unloading stage. The shipper plans around the weight of the batch, while the actual time is set by the distance from the truck to the warehouse and the absence of an elevator. The second common case is cargo that is formally packed but will not survive transshipment: boxes without rigid walls collapse when stacked.
Who uses these services
Companies without warehouse staff. Offices, small stores and production sites that have no dedicated workers for loading.
Shippers of fragile goods. Appliances, glass, display cases and furniture that need rigid packaging before an LTL shipment.
One off shippers. Renting a truck and a crew for a single run is more practical than maintaining a vehicle.
Consignees receiving batches. Unloading on site, moving goods into the premises and carrying them to an upper floor when accepting a delivery.
How to prepare for the booking
Describe the cargo. The number of pieces, weight and dimensions determine both the number of workers and the type of packaging.
Check conditions at the address. The presence of a dock and an elevator, the distance from the entrance and vehicle access all affect the working time.
Decide what needs packing. Some items can be shipped as they are, others require crating or a pallet.
Agree the timing. Work is planned around the vehicle dispatch: if the cargo is not ready, both the crew and the truck wait, and standing time is billed separately.
- State whether a freight elevator is available at the address.
- Clarify whether cargo needs to be moved within the premises.
- Decide whether the pieces require labeling.
- Check whether the current packaging will survive transshipment.
- Decide whether pickup from the warehouse replaces delivery.
What determines the cost
Number of workers and time. The calculation is based on the volume of the batch and the conditions at the site, not on the weight of the cargo alone.
Type of packaging. Stretch wrap, corrugated boxes and crating differ in material consumption and labor.
Carrying and lifting. Floor level, absence of an elevator and distance from the truck are counted separately.
Vehicle and timing. Truck type, rental duration and weekend work are agreed separately. Final terms are set once the task parameters are confirmed.
How a service is arranged
1. Describing the task
The address, cargo parameters and conditions at the site are provided: floor, elevator and dock availability, vehicle access.
2. Agreeing the scope
The number of workers, packaging type and the need for palletizing are determined. The scope is recorded before the vehicle is dispatched.
3. Work on site
The crew performs loading or unloading, packs and labels the pieces where required, and the cargo is placed and secured in the truck.
4. Closing the request
Work is accepted on site and documents are issued. When booked with transportation, everything runs under a single request.
Why these are booked together with transportation
One request instead of several. Crew, packaging and vehicle are agreed at the same time, without coordinating different contractors.
Less standing time. Workers arrive at the time the truck is dispatched, so the vehicle does not wait for someone to unload it.
Packaging matched to the format. If the cargo travels on a shared truck, preparation accounts for transshipment at the warehouse.
Single point of responsibility. Loading, transit and unloading are performed by the company, so cargo questions are settled with one party.
Key advantages
- Loading crews, packaging and vehicle in one request with transportation.
- Crew size matched to the batch weight and site conditions.
- Rigid packaging, crating and palletizing for fragile items.
- Truck rental for one off tasks within the city.
- Pickup of cargo from the company warehouse in Almaty.
- Scope of work agreed before the vehicle is dispatched.
Frequently asked questions
Can I hire a loading crew without transportation
Yes, loading and unloading can be booked separately if the cargo is moved by your own or a third party vehicle. For a quote we need the address, the number and weight of pieces and the conditions on site: floor, elevator availability and the distance from the truck to the unloading point. The working time is agreed in advance.
What packaging materials are used
Corrugated boxes, crating, stretch wrap and corner protection. The type is chosen by the nature of the cargo: appliances and glass need rigid packaging, while small piece goods are assembled and secured on pallets. Packing matters most for LTL shipments, where the batch passes through transshipment at the warehouse.
What is palletizing and when is it needed
It means assembling small pieces on a pallet and securing them with film or straps. Palletizing speeds up loading, simplifies recounting and reduces the risk of damage during transshipment. It is ordered when a batch contains many boxes or when the consignee accepts goods by the pallet.
How does pickup from your warehouse work
Cargo can be collected from the company warehouse in Almaty by your own transport after agreeing the time. When receiving a batch, the first three days of storage are not charged separately, so goods do not have to be taken on the day of arrival. Documents for the cargo and the consignee details are required for collection.
Do I need a crew if there is a loading dock
With a dock and your own staff a crew is usually not required. Loaders are needed when unloading is done by hand, when cargo has to be moved inside the premises or carried to an upper floor. The decision is based on site conditions: without preparation the truck stands idle, and standing time is billed separately.
Can I rent a truck with a driver
Yes, a vehicle is selected for one off tasks within the city by the volume and nature of the cargo: moving goods between warehouses, delivering to a site or removing equipment. The truck type and the duration of work are agreed when the request is placed, together with the scope of additional services.
Booking an additional service
For a quote, provide the address, the cargo parameters and the conditions on site. City transportation is described in freight transportation in Almaty, country routes are collected in freight transportation across Kazakhstan and the CIS, and warehouse preparation of goods is covered in order picking and packing.
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