E-commerce delivery covers handing goods to buyers in Almaty, Astana and other cities of Kazakhstan, with payment collected on delivery. A courier picks up orders at the seller’s warehouse, delivers them to the listed addresses and transfers the money to the store under the terms set in the contract. Try on, partial acceptance and returns processing are available. Regional orders move on daily runs, and the last mile is covered by representatives in 19 regional centers.
Key facts
- Delivery to buyers in Almaty, Astana and the regions of Kazakhstan.
- Payment collection on delivery and transfer to the seller.
- Try on, partial acceptance and returns processing.
- Order pickup at the store warehouse on a schedule.
- Shipment tracking by waybill number.
- Work under contract with settlement terms fixed in advance.
What order delivery includes
Pickup at the seller’s warehouse. A courier arrives at the agreed time and accepts the prepared orders. Stores with daily dispatch get a fixed pickup slot, so no request is needed for each batch.
Delivery to the buyer. The order is handed to the recipient at the listed address. The courier contacts the buyer in advance to agree the time, which reduces the number of repeat trips.
Payment collection. With cash on delivery the money is taken at handover and transferred to the seller on the agreed schedule. The settlement format is recorded before the service starts.
Returns and refusals. Unaccepted orders are returned to the seller. The return procedure and timing are agreed in advance so the goods come back into circulation faster.
Handover and settlement formats
Online stores work under different schemes: some need handover with payment, others need try on and partial acceptance, others again need delivery to the regions. The main options are set out below.
| Format | What it includes | Best suited for |
|---|---|---|
| Handover with payment | Delivering the order and collecting money on receipt | Stores without prepayment on the site |
| Prepaid order | Handover without settlement with the buyer | Stores with online payment |
| Delivery with try on | The buyer inspects the goods before paying | Clothing, footwear, accessories |
| Partial acceptance | The buyer takes only some of the items | Orders with several products |
| Delivery to the regions | Dispatch on a run and handover by a local representative | Stores with buyers across the country |
Try on increases buyer confidence but takes longer at handover and often leads to partial acceptance, so it is usually enabled where fit and sizing matter. Prepaid orders are handed over faster because the courier does not process a payment. For the regions the decisive factor is not the format but contact with the buyer: without a confirmed phone number delivery to another city stretches out.
What affects the acceptance rate and timing
Several factors matter before setting up the service. The result depends not only on the courier but on how the store creates the order and communicates with the buyer.
| Parameter | How it affects the result | What to set up in the store |
|---|---|---|
| Buyer contact | Without contact the handover slips or fails | Phone validation at checkout |
| Order confirmation | Unconfirmed orders are refused more often | A call or message before dispatch |
| Delivery time | Long waits reduce the acceptance rate | Handing orders to the courier promptly |
| Product description | A mismatch with expectations leads to refusal | Accurate sizes and photos on the site |
| Order packaging | Damage in transit leads to returns | Packaging that withstands delivery |
In practice the bulk of refusals is linked not to delivery but to the buyer not expecting the order on that particular day. Confirmation before dispatch and a notification of the delivery date noticeably reduce returns. The second factor is speed: the longer an order travels, the more likely the buyer changes their mind or buys elsewhere.
Who uses the service
Sellers without their own courier service. Maintaining a courier team pays off with a steady flow of orders in one city. When dispatch is uneven or buyers are spread across the regions, external delivery is more efficient: you pay for actual handovers rather than for idle staff.
Online stores. Retail delivery to buyers within the city and to the regions, with settlement at handover.
Marketplace sellers. Shipping their own orders outside the platform when delivery is organized independently.
Brands and showrooms. Delivery with try on where the option to inspect and decline part of the order matters.
Cash on delivery in the Kazakhstani market
Why the option is essential. A significant share of online purchases in Kazakhstan is still paid on receipt rather than in advance. For a foreign store entering the market this is a practical requirement: without payment collection a noticeable part of the audience simply will not place an order.
How settlement works. The courier collects the money at handover and the amount is transferred to the seller on the schedule fixed in the contract, with a report on delivered orders.
What to account for in pricing. Payment collection and returns of unaccepted orders are part of the cost structure, so they are worth including in unit economics from the start rather than treating as an exception.
How to prepare orders for handover
Pack the goods. Packaging must withstand transport and transshipment, especially for regional orders that pass through a warehouse and a run.
Label the shipments. The order number, address and buyer contact on the package speed up processing and reduce the risk of mix ups.
Provide the manifest. A list of orders with addresses, amounts to collect and handover notes is needed to plan the routes.
Confirm the orders. Contact with the buyer before dispatch raises the acceptance rate and reduces returns.
- Indicate which orders allow try on.
- Mark items that cannot be partially accepted.
- State the cut off time for orders being ready for pickup.
- Define the schedule and frequency of money transfers.
- Agree how quickly unaccepted orders are returned.
What determines service terms
Volume of shipments. A one off dispatch and a daily flow of orders are served under different schemes.
Delivery geography. Handover within a city and dispatch to the regions differ in routes and timing.
Handover format. Try on, partial acceptance and payment collection add operations for the courier.
Settlement procedure. The frequency of transfers and the reporting format are agreed separately. Final terms are set once the volume and scheme are confirmed.
How work with an online store is arranged
1. Agreeing the scheme
Delivery geography, handover format, settlement procedure and the order pickup schedule are defined and fixed in a contract.
2. Order pickup
A courier arrives at the store warehouse at the agreed time, accepts the prepared shipments and reconciles them against the manifest.
3. Delivery to the buyer
Orders are distributed by address, regional shipments leave on a run and are handed over by a local representative. The courier collects payment where required.
4. Settlement and reporting
Collected money is transferred to the seller on schedule and unaccepted orders are returned. The store receives a report on shipment statuses.
Why stores work under this arrangement
City and regions in one contract. Delivery to buyers in Almaty and dispatch to other cities are arranged through one company.
Warehouse and delivery together. Where needed, goods are placed at the company warehouse, orders are assembled there and sent to buyers.
Transparent settlement. The procedure and frequency of money transfers are fixed before the service starts.
Returns back into circulation. Unaccepted orders do not sit at the warehouse and are returned to the seller within the agreed timeframe.
Key advantages
- Order delivery across Almaty, Astana and the regions of Kazakhstan.
- Payment collection on delivery with transfer to the seller.
- Try on, partial acceptance and returns processing.
- Order pickup at the store warehouse on a schedule.
- Shipment tracking and status reporting.
- Connection with warehousing and goods storage.
Frequently asked questions
How is money for orders transferred
The courier collects payment from the buyer at handover, and the funds are transferred to the seller under the procedure and schedule fixed in the contract. The store receives a report on delivered orders and amounts. The settlement format and transfer schedule are agreed before the service starts.
What happens if the buyer refuses the order
The unaccepted order is returned to the seller within the agreed timeframe. To bring goods back into circulation faster, the return procedure is recorded at the outset: who receives refusals, how often and how the handover is documented. Confirming orders before dispatch reduces the number of refusals.
Are try on and partial acceptance available
Yes, the buyer can inspect the goods before paying and take only some of the items. The format is enabled by agreement: it takes longer at handover, so it is usually applied to clothing, footwear and accessories where fit and sizing matter.
Do you collect orders at the seller warehouse
Yes, a courier arrives at the store warehouse at the agreed time and accepts the prepared shipments. With daily dispatch the pickup is set at a fixed time. Orders are reconciled against the manifest, which lists addresses and amounts to collect.
Do you deliver orders to the regions
Yes, regional orders leave on scheduled runs and are handed over by the company’s local representatives. Delivery is possible not only to regional centers but to district towns. For regional orders a confirmed buyer contact is especially important: without it the handover is postponed.
Is a contract required
Yes, service for online stores runs under a contract that records the delivery geography, handover format, the procedure for collecting and transferring money, the timeframe for returning unaccepted orders and the reporting format. This removes different readings during settlement and when resolving disputes.
Setting up order delivery
For a quote, provide your dispatch volume, delivery geography and handover format. City delivery is described in courier delivery in Almaty, other formats are collected in courier services, and goods storage with order assembly is covered in contract warehousing in Almaty.
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