Logistic Point courier services cover the delivery of documents, parcels and online store orders within Almaty and between cities of Kazakhstan. A courier collects the shipment at the sender's address and hands it to the recipient in person, collecting payment on delivery where required. Requests are accepted around the clock, shipments start from 1 kg, and tracking is available by waybill number. Intercity shipments move on daily departures, while the final leg is covered by representatives in 19 regional centers.
Key facts
- Delivery of documents, correspondence, parcels and buyer orders.
- Pickup at the sender's address and handover to the recipient in person.
- Coverage within Almaty, within Astana and between cities of Kazakhstan.
- Cash on delivery, try on and partial acceptance for e-commerce orders.
- Requests accepted around the clock, departures seven days a week.
- Tracking of the shipment by waybill number.
What courier delivery includes
Pickup at the address. The courier arrives at the sender's office, warehouse or home at an agreed time, accepts the shipment and issues a waybill on the spot. For companies with regular shipments, pickup is arranged on a schedule: daily at the same time or on request.
Handover to the recipient. The shipment is handed to the recipient or an authorized employee in person. For important documents the record shows who accepted them. If the recipient is not available, a repeat attempt or release at the warehouse is agreed.
Payment on delivery. For online store orders, cash on delivery is available: the courier collects the money from the buyer and transfers it to the seller under the agreed settlement terms. Try on and partial acceptance are possible, where the buyer takes only some of the items.
Return document flow. Signed copies of contracts, waybills and acts can be returned to the sender on the reverse route. This format is used by companies that need originals signed by the counterparty.
Shipment types and delivery formats
Courier shipments differ in geography and urgency: a city delivery is completed on the day of the request, an intercity shipment moves on daily departures, and the express format means a courier dispatched outside the general route. The main options are set out below.
| Delivery type | What it includes | Best suited for |
|---|---|---|
| Delivery within a city | Pickup and handover within Almaty or Astana, same day delivery possible | Offices, banks, companies with city document flow |
| Express document delivery | Urgent transfer of documents and correspondence between cities | Companies with branches and remote counterparties |
| E-commerce delivery | Handover to the buyer, payment collection, try on, returns handling | Online stores and marketplace sellers |
| Parcel delivery | Acceptance of small shipments and handover in another city | Private shippers and small companies |
| Regular service | Daily pickup on a schedule, uniform terms under a contract | Companies with a steady flow of shipments |
The split between services runs along the boundary of responsibility. Within a city the courier covers the whole route; between cities the shipment passes through a warehouse and a scheduled run, and the final handover is performed by a local representative. For companies with a steady flow, a contract with fixed pickup times is more practical: it removes the need to place a request for each shipment.
What affects delivery time
Several factors matter before choosing a format. Within a city the schedule is driven not by distance but by the time the request is placed, the recipient's availability and the access regime at the destination.
| Parameter | How it affects delivery | What to clarify in advance |
|---|---|---|
| Time of the request | Determines whether the shipment joins the current route | The cut off time for a same day courier |
| Recipient address | Affects the order of stops and time on the road | District, floor, office number |
| Access regime | Security desks and pass offices delay the handover | Whether a pass is needed and in whose name |
| Recipient availability | Determines whether the first attempt succeeds | Phone number and a convenient time window |
| Shipment type | Orders with payment collection take longer to hand over | Payment form and try on rules |
The most common reason for moving a handover in Almaty is not traffic but the access regime in business centers: the courier arrives but cannot reach the recipient without a pre booked pass. The second is an unreachable phone: without contact the courier cannot agree on a meeting and the shipment rolls over to the next day. Both are resolved when the request is placed.
Who uses courier services
Offices and companies. Transfer of contracts, invoices and acts between counterparties, with the return of signed copies.
Online stores. Delivery of orders to buyers across the city and to the regions, with payment collected on handover.
Service companies. Delivery of small components to technicians and to sites where speed matters more than the cost of the shipment.
Private shippers. Parcels, documents and small items sent to an addressee within a city or between cities.
How to prepare a shipment
Pack the contents. Documents are handed over in an envelope or folder; parcels need packaging that withstands transport in a courier bag. Fragile items require rigid packaging.
Describe the contents. The composition is recorded at booking: this matters for insurance terms and for resolving disputes.
Provide full recipient details. An address with an office number, a name, a phone number and a convenient time reduce repeat attempts.
Handle the pass in advance. If the site is guarded, a pass is booked for the courier or a contact person at reception is named.
- State the deadline by which the shipment must be handed over.
- Clarify whether return documents need to be collected.
- Decide who pays for the delivery.
- For buyer orders, indicate whether try on is allowed.
- Give advance notice of valuable or fragile contents.
What affects delivery terms
Geography of the route. City delivery and shipment to another city are calculated on different models: the first depends on the number of addresses and the distance between points, the second on the route and the scheduled run.
Urgency. Delivery on the general route and a dedicated trip outside it are quoted differently. Night and weekend work is agreed separately.
Size of the contents. Documents and small parcels are processed differently from bulky shipments: larger items require a vehicle.
Payment collection and regularity. Working with cash on delivery and daily pickup under a contract are agreed separately. Final terms are set once the parameters are confirmed.
How the service works
1. Request
You provide the pickup and delivery addresses, the nature of the contents and the required timing. Regular clients receive a courier on a schedule without placing an individual request.
2. Pickup
The courier arrives at the agreed time, accepts the shipment and issues a waybill. The contents and payment arrangement are recorded at this point.
3. Processing and routing
City shipments go straight onto the route; intercity shipments pass through the warehouse and join the next departure. The status is available by waybill number.
4. Handover to the recipient
The courier hands over the shipment, collects payment if required and takes back the return documents. After handover the request is closed and the sender receives confirmation.
Local practices worth knowing
Access regimes are common. Business centers in Almaty and administrative buildings in Astana usually operate a pass system. A pass booked in advance in the courier's name removes the most frequent cause of a failed first attempt.
Cash on delivery is standard. A significant share of online purchases in Kazakhstan is still paid on receipt rather than in advance, so the ability to collect payment is a practical requirement rather than an optional feature.
Signed originals still circulate. Electronic document flow covers part of the tasks, but many counterparties and government bodies still require paper originals, which is why the return leg is part of the service rather than an exception.
Why companies choose our courier service
City and intercity in one place. If a shipment needs to go to another city, it moves on the same company's run without looking for a second contractor.
Pickup on a schedule. A courier arrives daily at a fixed time, which simplifies document flow for companies.
Recorded handover. It is clear who accepted the shipment and when, and signed documents are returned to the sender.
Requests around the clock. A courier can be booked at any time and the route is planned for the next working window.
Key advantages
- Delivery of documents, parcels and orders within cities and between them.
- Pickup of shipments at the address, including on a daily schedule.
- Cash on delivery, try on and returns for buyer orders.
- Return of signed documents on the reverse route.
- Requests accepted around the clock and departures seven days a week.
- Tracking by waybill and support from a dedicated manager.
Frequently asked questions
How do I book a courier
Place a request by phone, WhatsApp or through the form on the site, stating the pickup address, the recipient address and the nature of the contents. The courier arrives at the agreed time and issues the waybill on the spot. Companies with a steady flow are set up with daily pickup, so no individual request is needed.
Can documents be sent to another city
Yes, documents, contracts and correspondence are sent between cities of Kazakhstan. For urgent tasks an express format is used, with delivery in one to two days depending on the route. The handover is recorded, and signed copies can be returned on the reverse run.
How does cash on delivery work
The courier collects the money from the buyer at handover and transfers it to the seller under the terms set out in the contract. Try on and partial acceptance are possible, where the buyer takes only some of the items. The transfer schedule and settlement form are fixed before the service starts.
What if the recipient is not available
The courier contacts the recipient using the phone number provided and agrees on a repeat attempt or release at the warehouse. To avoid a rollover, give a current contact and a convenient time at booking, and for guarded premises book a pass in advance or name a contact person at reception.
What items cannot be sent
Goods prohibited for transportation by law are not accepted. Fragile and easily crushed contents require rigid packaging, which can be arranged by you or ordered with the delivery. The composition is recorded at booking, since insurance terms depend on it.
Can we sign a contract for regular service
Yes. For companies a contract is prepared that fixes the pickup schedule, the scope of services and the settlement terms. Both city and intercity shipments run under this contract. The format is most often chosen by online stores and companies with a steady document flow.
Booking a courier
To place a request, provide the pickup and delivery addresses, the nature of the contents and the required timing. Other formats are collected in logistics services, city delivery is described in courier delivery in Almaty, and work with buyer orders is covered in e-commerce delivery.
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